Payment Terms and Conditions

Fees

In order to provide the highest possible standard of care for your pets, we require the most effective drugs available and modern technical equipment, all of which has to be maintained and funded. We try to keep our fees reasonable, but they also have to be realistic and reflect the level of care provided.

We ask that payment is made at the time of treatment as this helps keep down our administrative and financial costs which affect the levels of fees. We are always happy to provide an estimate before undertaking a course of treatment. For your convenience, we accept MasterCard, Visa, Switch and Delta cards.

Insurance

Pet insurance can assist with the costs of veterinary services and is very popular with our clients. We want to be able to provide the best possible care for your pet. This can become expensive and we strongly recommend that you take out insurance for your pet at the earliest opportunity. By doing this, you will never have to compromise your pet's health because of worries about costs.

Did you know 1 in 3 pets may require unexpected veterinary treatment each year?* Whilst advances in veterinary medicine mean we can do more for your pet, treatment costs can soon mount up. We recommend Petplan insurance to all our clients to help cover unexpected vets bills.

You may be surprised to hear that you are more likely to claim on your pet insurance than your car or household policies (Allianz Insurance plc). In fact, in our experience if you are one of the few people who don't need to claim on your pet insurance you really are very lucky indeed!

It's important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for. Don't just shop around on price alone.

At Harbour Vets we recommend Petplan insurance for the following reasons:

• With Petplan's Covered for Life guarantee your veterinary fees cover is renewed each year no matter how much you claim.
• Petplan doesn't place exclusions at renewal on their Covered for Life policy so on-going conditions such as eczema continue to be covered by the policy.
• Petplan won't increase your premium or excess just because you make a claim.
• Petplan is a pet insurance specialist so they understand the animal market and work closely with vets, charities and breeders.

Click here to find out more about the different types of pet insurance.

Why not try before you buy? For 4 weeks free Petplan insurance simply click here and quote our practice reference number 1100005607.

* Source: Petplan

TERMS & CONDITIONS

Payment

• Payment is required at the time of treatment or on collection of your animal.
• Payment can be made by cash, cheque with bankers’ card, credit or debit card.
• You will be asked for signed agreement to an estimated cost of treatment whenever your animal is admitted to hospital or surgery.
• If the estimated cost of treatment exceeds £500 you will be asked to pay 50% of the cost on admission of your animal.
• Whenever there is an outstanding sum of £250 during a course of treatment you will be asked to make an interim payment of this amount.

Estimates

• We will provide an estimate of the expected cost of treatment on admission of your animal and at any other time on request.
• An estimate may be exceeded when further or alternative treatments or operative measures are considered necessary and in the best interest of your animal.
• You should ask us for regular updates of ongoing treatment when your animal is hospitalised, and the costs involved, so that you know what you will be asked to pay.

Insurance Claims

• Owners pay for treatment at the time and claim back insured costs from their insurance company.
• We cannot undertake to claim fees directly from an insurance company.