Payment Terms and Conditions

Fees

In order to provide the highest possible standard of care for your pets, we require the most effective drugs available and modern technical equipment, all of which has to be maintained and funded. We try to keep our fees reasonable, but they also have to be realistic and reflect the level of care provided.

We ask that payment is made at the time of treatment as this helps keep down our administrative and financial costs which affect the levels of fees. We are always happy to provide an estimate before undertaking a course of treatment. For your convenience, we accept MasterCard, Visa, Switch and Delta cards.

Insurance

Pet insurance can assist with the costs of veterinary services and is very popular with our clients. We want to be able to provide the best possible care for your pet. This can become expensive and we strongly recommend that you take out insurance for your pet at the earliest opportunity. By doing this, you will never have to compromise your pet's health because of worries about costs.

Due to FSA regulations we can no longer advise on the different company policies available. But, we keep leaflets at our surgeries and encourage you to contact the insurance companies for more detailed information.

TERMS & CONDITIONS

Payment

• Payment is required at the time of treatment or on collection of your animal.
• Payment can be made by cash, cheque with bankers card, credit or debit card.
• You will be asked for signed agreement to an estimated cost of treatment whenever your animal is admitted to hospital or surgery.
• If the estimated cost of treatment exceeds £500 you will be asked to pay 50% of the cost on admission of your animal.
• If your animal is admitted for treatment Out of Hours you will be asked to pay 50% of the estimated cost on admission.
• Whenever there is an outstanding sum of £250 during a course of treatment you will be asked to make an interim payment of this amount.

Estimates

• We will provide an estimate of the expected cost of treatment on admission of your animal and at any other time on request.
• An estimate may be exceeded when further or alternative treatments or operative measures are considered necessary and in the best interest of your animal.
• You should ask us for regular updates of ongoing treatment when your animal is hospitalised, and the costs involved, so that you know what you will be asked to pay.

Insurance Claims

• Owners pay for treatment at the time and claim back insured costs from their insurance company.
• We cannot undertake to claim fees directly from an insurance company.